Report Outage or Emergency | Virginia | Dominion Energy (2024)

FAQs

Report Outage or Emergency | Virginia | Dominion Energy? ›

If you see downed power lines, please stay at least 30 feet away from them and call us at 866-366-4357 to report the location immediately. Find out more about Outdoor Lighting outages and how to report them.

If a utilities issue and you are in Los Angeles Department of Water & Power (LADWP) territory (City of Los Angeles), visit LADWP.com Outage Information page or call 1(800) 342-5397.

What is the complaint procedure? If you question the bill amount or have a service problem, call us at 800-323-5517 or contact us through DominionEnergy.com. Our representatives will be happy to assist you.

Dear [Customer's Name], We are currently experiencing an unexpected power failure that may be affecting your service. Our team is working tirelessly to address this issue and restore power as quickly as we can. We understand the inconvenience this may cause and sincerely apologize.

Alert end users of network outage. Notify the help desk of an outage so they can respond to user concerns appropriately. Check the power supply to make sure your network still has a healthy dose of power. Contact your service providers to ensure the network outage isn't originating on their end.

We also say: The electricity went out. The electric lines are down. (If they are the old fashioned electric lines on electric poles.) I do not think we would say "cut off" unless the city or power company deliberately cut off the electricity due to the dangerous situation.

A full freezer will hold a safe temperature for approximately 48 hours (24 hours if it is half full and the door remains closed). Food may be safely refrozen if it still contains ice crystals or is at 40°F (4°C) or below, however, its quality may suffer. Never taste food to determine its safety.

Most power cuts only last for around 30-40 minutes. However, it's not unheard of for power outages to last more than 24 hours. As such, you should make sure that you have the following in your home, just to be on the safe side.

How do I report a power outage to Dominion Virginia Power? ›

Report Other Emergencies. If you see downed power lines, please stay at least 30 feet away from them and call us at 866-366-4357 to report the location immediately. Find out more about Outdoor Lighting outages and how to report them.

Dominion re-branded all of its operations in 2000 to Dominion from Virginia and North Carolina Power as well as Consolidated Gas in order to create a more unified energy company.

Please call us at 866-DOM-HELP (866-366-4357) and speak with one of our Customer Care Associates. If you're not satisfied with the response to your concern, ask to have it reviewed by a supervisor.

Walkie talkies or multi-pack handheld radios may be an option to communicate short distances. Satellite phones are an expensive but reliable way to communicate when power is out and can be purchased online.

A power outage (also called a powercut, a power out, a power failure, a power blackout, a power loss, or a blackout) is the loss of the electrical power network supply to an end user. Vehicle lights provided the only illumination during the 2009 Ecuador electricity crisis.

If there is no electricity, you could perhaps say, “There is no power out here” or “The power is out” or “No current is coming through” and so on.